This Privacy Policy describes how Springbone collects, uses, and shares information when you visit springbone.com, order.springbone.com (operated by ItsACheckmate), shop.springbone.com (Shopify), our CaterCow catering page, or any other site or service that links to these terms (collectively, “Services”).
| Category | Examples | Source |
|---|---|---|
| Identifiers | name, postal address, email, phone, IP address, device ID | Provided by you; automatically via cookies |
| Commercial data | items ordered, order history, delivery address, payment token | Third-party ordering partners; you |
| Internet activity | pages viewed, links clicked, referring page | Cookies/analytics |
| Geolocation (coarse) | city-level location | Analytics |
| Payment data | last 4 digits, billing ZIP (full card data handled by PCI-compliant processors only) | Payment vendors |
We do not knowingly collect data from children under 13.
We and our partners use first‑ and third‑party cookies, pixels, and similar tech for site functionality, analytics, and email attribution. You can adjust browser settings to refuse non‑essential cookies; doing so may impair some features.
By providing your phone number or email at checkout or elsewhere, you consent to receive transactional messages and, where you opt‑in, marketing communications. Message & data rates may apply. Reply STOP to cancel SMS at any time; follow unsubscribe links for email.
We will verify your identity before fulfilling rights requests.
We employ industry‑standard safeguards (HTTPS, encryption in transit, least‑privilege access). Card data is handled exclusively by PCI‑DSS compliant processors.
Order records are retained for at least the period required for tax, accounting, and food‑safety traceability (minimum 6 years). Marketing contact data is retained until you opt‑out or until it is no longer needed.
Our Services are not directed to children under 13. If we learn we have collected such information, we will delete it.
Data we collect may be processed in the United States where privacy laws may be less stringent than in your jurisdiction.
We may update this Policy periodically. Material changes will be posted with a new “Last updated” date.
Email: info@springbone.com
Address: Privacy Officer, Springbone Holdings LLC, 55 Prospect St., Brooklyn, NY 11201 USA
By accessing the Services you agree to these Terms of Use and any additional terms referenced herein. We may modify them at any time; continued use after changes constitutes acceptance
You must be at least 13 years old. Keep login credentials confidential; you are responsible for activity under your account.
All content, trademarks (including “Springbone Kitchen”), and logos are owned by Springbone or its licensors. No license is granted except as needed to use the Services for personal, non‑commercial purposes.
Menu items, prices, and nutritional data are subject to change without notice. We reserve the right to cancel or refund any order, including after confirmation, if an item is unavailable or an error is detected.
Our kitchens are 100% gluten‑free and use no seed oils; however, all food is prepared in facilities that may process major allergens. Despite best practices, cross‑contact is possible. Nutritional data is estimated and not evaluated by the FDA. Always consult your healthcare professional regarding any dietary concerns.
The Services link to third‑party ordering sites and use independent couriers. Springbone is not liable for acts, omissions, or delays of such third parties once an order leaves our premises.
You agree not to: (a) violate any law; (b) reverse‑engineer the site; (c) interfere with security features; (d) transmit malware or unsolicited promotions.
THE SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON‑INFRINGEMENT.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPRINGBONE’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US, IF ANY, IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
You agree to indemnify and hold Springbone harmless from any claim arising out of your use of the Services or violation of these Terms.
These Terms are governed by the laws of the State of New York without regard to conflict‑of‑law principles. Binding Arbitration & Class‑Action Waiver: Any dispute shall be resolved exclusively by final, binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association. Venue shall be New York County, NY. You and Springbone waive any right to participate in class actions or jury trials.
If any provision is unenforceable, the remainder remains in effect. We may assign our rights and obligations; you may not without consent.
These Terms form the full agreement between you and Springbone. Email: info@springbone.com
Springbone is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim for WCAG 2.1 Level AA conformance and regularly audit our site using automated and manual testing tools. If you experience difficulty accessing any part of the site, please email info@springbone.com (or call +1‑917-301-8263) and we will work to provide the information or item you seek through an alternative method.
We use cookies to remember preferences, enable secure checkout, and analyze traffic. Essential cookies are required for the site to function. Non‑essential analytics cookies are used only with your consent. You can manage cookies via browser settings. For full details, see Section 5 of the Privacy Policy.
Information on this site is provided for general informational purposes and is not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before making dietary changes.
© 2025 Springbone Holdings LLC. All rights reserved
